Co-Managed IT Support
Expert support and modern tooling to supercharge your internal IT team
What schools face
Schools with an IT technician or small team often find themselves stretched thin. Your team knows the school inside out, but complex network issues, security incidents, and strategic decisions can overwhelm them. Holiday cover is a constant worry, and without enterprise-grade tools, your technician spends too much time on manual tasks that should be automated. They need backup, not replacement.
How We Help
Our co-managed model is built around one idea: your IT team is valuable, and we are here to make them even more effective. We start by deploying our tooling stack — remote monitoring and management, a professional helpdesk platform, and network alerting — so your technician has the same tools that larger organisations rely on, without the enterprise price tag.
When your team hits a complex issue they cannot resolve alone — a tricky network fault, a security incident, or a project that needs extra hands — we are there as an escalation point. We also provide holiday and sickness cover, so your school is never left without IT support during those weeks when your technician is away.
Our AI-assisted triage helps streamline your technician's workload by automating routine tasks and prioritising incoming requests. And through regular review meetings, we work alongside your team on strategic planning to make sure technology investment is aligned with your school's goals. Think of us as the experienced colleagues your technician can lean on whenever they need us.
What's Included
Leadership and governance
Co-managed IT ensures your school has professional IT leadership and strategic direction, complementing your internal team's day-to-day expertise with our strategic oversight.
Learn more about the DfE standardsWhy Hurst Technology
- We enhance your team rather than replace them
- Enterprise-grade tooling your team wouldn't otherwise have access to
- AI-assisted automation frees up your technician for higher-value work
- We've been the in-house school technician — we know exactly what your team needs
- Flexible support that scales with your requirements