Managed IT Support
Complete IT management so your staff can focus on what matters — teaching
What schools face
Schools without dedicated IT staff face a constant juggling act. Systems need updating, passwords need resetting, printers stop working, and security threats don't wait for a convenient time. Teachers end up troubleshooting technology when they should be in the classroom, and nobody has time to think strategically about how technology could better serve the school. Without proactive management, small issues snowball into expensive problems.
How We Help
When you work with us on a managed IT basis, we become your IT department. You get a team of engineers who genuinely get to know your school — your staff, your systems, your quirks. We assign named contacts so you always know who to call, and they always know the context before you have to explain it.
Day to day, our AI-assisted helpdesk triages your requests so that urgent issues are prioritised and straightforward fixes are resolved quickly. Behind the scenes, we monitor your network and devices around the clock. If something starts to go wrong, we typically know about it before anyone in school does — and we can often fix it before it causes any disruption.
We also take care of the things that are easy to overlook but important to get right: security patches applied out of hours, vendor calls handled on your behalf, and regular strategic reviews to make sure your technology is working hard for your school. Our goal is simple — your staff should be able to focus on teaching, confident that the technology just works.
What's Included
Leadership and governance
The DfE expects schools to have appropriate IT leadership and strategy in place. Having a managed IT partner ensures your school meets this standard with professional oversight, strategic planning, and proactive management.
Learn more about the DfE standardsWhy Hurst Technology
- Every member of our team has worked in a school — we understand your environment
- AI-powered triage means your issues are resolved faster
- You'll have named contacts who know your school — not a faceless helpdesk
- All staff Enhanced DBS checked
- Proactive, not reactive — we prevent problems rather than just fixing them